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1. ______________________ philosophically grounded in the belief that good communication is essential to building trust, gaining commitment, and inspiring and uniting people to work together to accomplish a common purpose
*communicating with candor
*non routine communication
* communication champion
*communication channel
2. _________________________gives a flow of information among members
*working from anywhere
*ethical communication
*chain communication network
*channel
3. _______________is as important as the message itself.
*when to use rich channels of communication
*when to use electronic channels of communication
*the 5 ps
* the selection of communication channel is....
4. ______________is the process by which information is exchanged and understood by two or more people
*manager communication
*routine communication
*communicating w candor
*goal of manager communication
5. _____________involves establishing credibility, building goals on common ground, making your position compelling to others, and connecting to others on an emotional as well as rational level
*"we will prevail! we are Virginia tech."
*rich channel of communication
*the correct use of language
*the art of persuasion
6. ____________enables a manager to determine whether the employee correctly interpreted the message
*the 5 Ps
*manager communication
*feedback
*components of communication
7. A process by which meanings are exchanged between persons through a common system of symbols and/or sounds
*collaboration
*language
* communication
*feedback
8. anything that interferes with the reciever understanding the message is called___________________
*feedback
*noise
*channel
*encoding
9. Communication going downward from managers to employees is ______________
*diagonal communication
*downward communication
*verbal intonation
*lateral communication
10. Converting a message into symbols like gestures or written, spoken is ________________
*communication
*encoding
*feedback
*noise
11. Different working hours, langauge barriers, different cultural norms are _____________
*classification of communication methods
*factors affecting complexity of communication
*main goal of controlling comms
*performance reports
12. encoding, formulating a message, selecting a communication channel, decoding, and feedback are ____________
*communicating w candor
*how to be an active listener
*components of communication
*communication channel
13. How can the words “Interactive, Push, Pull” be referred to collectively
*communication process elements
*classification of communication methods
*main goal of controlling communication
*communication
14. How can the words “Problem solving, teamwork, listening” be referred to collectively
*communication
*greatest threat to projects
*noise
*most important non-technical skills
15. Informal public meetings where info can be relayed, issues can be discussed, or employees can be brought together to celebrate accomplishments are __________________
*grapevine
*symposium
*Town Hall meeting
*roundtable
16. Jargon is______________
*specialized terminology or language that members of a group use among themselves
*disregarding rational thinking and instead making emotional decisions
*deliberate manipulation of information to make it appear more favorable to the receiver
*cognitive barrier
17. Status, Progress, Forecasts are_____________________
*enterprise process
*performance reports
*financial and accounting information
*suggestions for improvement
18. Stigma of working from home lifted, it can be intrusive because home life and work are merged implies __________________________
*chain comm network
*choosing the right media
*working from anywhere
*decoding
19. the 5 Ps are about ________________
*when to use electronic channels of communication
*how are managers sense-givers
*how to give more effective presentations
*when to use rich channels of communication
20. The feature of how well this method conveys interpersonal warmth is called _______________
* interpersonal warmth
*interpersonal communication
*formality
*complexity capacity
21. The feature of this method that allows the message to be easily browsed or scanned for relevant information is called ______________________
*encoding ease
*confidentiality
*scanability
*formality
22. The situation when one person tells everyone is called ____________________________
*encoding ease
*feedback
*wheel communication network
*ethical communication
23. The variety of patterns of vertical and horizontal flows of organizational communication is ____________________
*workplace socialization
*interpersonal communication
*communication networks
*organizational communication
24. What are sender, reciever, message, media, noise?
*performance reports
*classification of communication methods
*communication process elements
*noise
25. Workplaces that have few physical barriers and enclosures are __________
*informal communication
*open workplaces
*cost
*social media
Список литературы
Занятие 1
Материалы к курсу
Занятие 2
Материалы к курсу
